Privacy Policy —
bk99bet Data Protection & Your Rights

Data We Collect

bk99bet collects personal data from players in order to operate its platform safely, verify player identities, process financial transactions, and deliver a personalised gaming experience. We collect data through three primary channels: information you provide directly, information generated automatically through your use of the platform, and information received from third-party service providers. Below is a comprehensive breakdown of the categories of personal data we may collect.

We do not collect or store full payment card numbers. Where card-based payments are facilitated, they are processed entirely by our certified third-party payment partners, and card data does not pass through or reside on bk99bet servers.

How We Use Your Data

bk99bet processes your personal data only where a lawful basis for processing exists. We rely on the following lawful bases: (a) performance of a contract — processing necessary to provide the services you have requested; (b) legal obligation — processing required to comply with applicable laws and regulations; (c) legitimate interests — processing necessary for our legitimate business interests, provided those interests are not overridden by your own rights and interests; and (d) consent — where you have given explicit, freely-given consent for a specific processing activity. The specific purposes for which we use your data are set out below:

• Account creation and management: To create, maintain, and administer your bk99bet player account, verify your identity, and ensure the accuracy of your account information at all times.
• KYC and age verification: To confirm that you are at least 18 years of age and to verify your identity in compliance with our responsible gaming obligations. 18+
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer channels. Financial data is used solely to execute and record transactions denominated in Bangladeshi Taka (৳).
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and any other conduct that violates our Terms & Conditions or applicable law.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance via Live Chat and email through our 24/7 support team.
• Personalisation and user experience: To tailor the content, promotions, and game recommendations displayed to you based on your usage patterns, preferences, and betting history on bk99bet.
• Marketing communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and news about new games and features at bk99bet. You may withdraw consent at any time by updating your communication preferences in your account settings or by contacting support@bk99bet.
• Legal compliance: To fulfil our obligations under applicable laws and to respond to lawful requests from regulatory authorities, law enforcement agencies, or courts of competent jurisdiction.
• Responsible gaming: To monitor your gaming behaviour and intervene appropriately if patterns consistent with problem gambling are detected, including applying deposit limits, time-out periods, or self-exclusion where warranted.

Data Sharing & Third Parties

bk99bet may share your personal data with carefully selected third parties where necessary to operate the platform and deliver its services. All third-party recipients of personal data are bound by contractual data processing agreements that require them to maintain at least the same standard of data protection as bk99bet. The categories of third parties with whom your data may be shared are as follows:

• Payment service providers: bKash, Nagad, Rocket, Upay, and participating bank partners (including Dutch-Bangla Bank, BRAC Bank, City Bank) receive the minimum financial data necessary to execute and verify your transactions. These providers operate under their own privacy policies and are independently responsible for the data they process.
• KYC and identity verification partners: Specialist KYC technology partners may process your identity documents and verification data on our behalf. These partners operate exclusively as data processors acting on bk99bet's documented instructions.
• Game software providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical and gameplay data (such as player session tokens) necessary to deliver their games. These studios do not receive your full identity or financial profile.
• Analytics and platform technology providers: Technical service providers who assist with platform analytics, security monitoring, and infrastructure management may process technical and usage data strictly within the scope of their contracted services.
• Legal and regulatory authorities: bk99bet will disclose personal data to law enforcement agencies, regulatory bodies, or courts of law where required to do so by a lawful order, warrant, or legal obligation. We will notify you of any such disclosure to the extent permitted by applicable law.

bk99bet does not transfer your personal data to countries or jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards, such as standard contractual clauses or binding corporate rules.

Cookies & Tracking Technologies

bk99bet uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to operate the platform efficiently, remember your preferences, and analyse how players interact with our services. The following table summarises the categories of cookies we use and their purposes:

Strictly necessary cookies are deployed without requiring your consent, as they are essential to the functioning of the platform. All other cookie categories are deployed only where you have provided consent, which you may give or withdraw at any time via the cookie preference centre accessible from your account settings.

Most modern browsers allow you to refuse or delete cookies via your browser settings. However, disabling strictly necessary cookies may impair your ability to log in, place bets, or conduct financial transactions on bk99bet. bk99bet is not responsible for any loss of functionality that results from your decision to disable cookies in your browser.

Data Retention

bk99bet retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulation. Our standard data retention periods are guided by the following principles:

• Active account data: All personal, financial, and gameplay data associated with an active bk99bet account is retained for the full duration that the account remains open and active.
• Closed or self-excluded accounts: Following the closure of an account (whether voluntary or by bk99bet), we retain core identity and transaction records for a minimum of five (5) years to meet our legal, regulatory, and anti-money laundering (AML) obligations. This period may be extended where an investigation or legal proceeding is ongoing.
• KYC verification documents: Identity documents submitted during the KYC process are retained for a minimum of five (5) years following the closure of your account, in line with standard financial services record-keeping requirements.
• Communication and support records: Live chat transcripts, email correspondence, and support ticket histories are retained for two (2) years from the date of the most recent communication, after which they are securely deleted.
• Marketing consent records: Records of your marketing preferences and consent status are retained for as long as your account is active, plus one (1) year following account closure, to demonstrate compliance with applicable data protection laws.
• Technical and log data: Server logs, IP address records, and session data are retained for up to twelve (12) months for security monitoring and fraud prevention purposes, after which they are anonymised or permanently deleted.

Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or aggregated in a manner that renders it permanently non-identifiable. Anonymised or aggregated data (which can no longer be linked to any individual player) may be retained indefinitely for statistical and business intelligence purposes.

Data Security

bk99bet implements a comprehensive, multi-layered data security framework designed to protect your personal data against unauthorised access, disclosure, alteration, accidental loss, and destruction. Our security measures include, but are not limited to, the following:

• 256-bit SSL/TLS encryption: All data transmitted between your device and bk99bet servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This ensures that your login credentials, payment details, and personal information are never transmitted in plain text over the internet.
• Encrypted data storage: Sensitive data fields — including passwords, payment wallet identifiers, and identity document metadata — are encrypted at rest using strong cryptographic algorithms. Passwords are never stored in plain text; they are hashed using modern one-way cryptographic functions.
• Two-factor authentication (2FA): bk99bet offers optional two-factor authentication for all player accounts. We strongly recommend enabling 2FA, particularly for accounts that make regular deposits and withdrawals via bKash, Nagad, or Rocket.
• Access controls and privilege management: Access to player personal data within bk99bet's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal data access is logged and subject to regular audit.
• Security monitoring and intrusion detection: bk99bet employs real-time security monitoring systems to detect and respond to suspicious activity, attempted breaches, and anomalous access patterns on the platform.
• Regular security assessments: Our platform infrastructure undergoes regular security assessments and vulnerability scans. Critical vulnerabilities are remediated promptly in accordance with our internal security response procedures.
• Incident response: In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, bk99bet will notify affected players without undue delay and will take all appropriate remedial action.

Your Privacy Rights

bk99bet respects and upholds your rights in relation to your personal data. Subject to applicable law, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our Data Protection team at support@bk99bet with the subject line "Privacy Rights Request". We will respond to all verified requests within 30 days.

• Right of access: You have the right to request a copy of the personal data that bk99bet holds about you, together with supplementary information about how that data is processed. This is commonly referred to as a Subject Access Request (SAR).
• Right to rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For straightforward account detail changes, you may update information directly via your account settings panel.
• Right to erasure ("right to be forgotten"): In certain circumstances, you have the right to request the deletion of your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where you withdraw consent (and no other lawful basis exists), or where the data has been unlawfully processed. Note that this right is not absolute — we may be required to retain certain data to comply with legal obligations.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request its transmission to another data controller where technically feasible.
• Right to object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, in which case we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based solely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.

Policy Updates & Contact

bk99bet reserves the right to update, amend, or replace this Privacy Policy at any time. Where material changes are made, we will notify affected players via a notice posted on the platform or by email to the registered address associated with your account. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. Your continued use of bk99bet following notification of a revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage all players to review this Privacy Policy periodically, particularly following any notification of changes, to remain informed about how bk99bet collects, uses, and protects your personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which bk99bet processes your personal data, please contact our Data Protection team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Email: support@bk99bet (subject line: "Privacy Policy Enquiry")
• Live Chat: Available 24/7 directly on the bk99bet platform
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays (BST, UTC+6)

If you are not satisfied with our response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. bk99bet will cooperate fully with any such investigation.